Call Centre Agent at The Workplace Centre Limited

Job Overview

Lagos, Lagos
Job Type
Full Time
Date Posted
17 days ago

Additional Details

Job ID

Job Description

Job Title: Call Centre Agent

Key Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Up sell products and services
  • Complete call logs and reports
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Other duties as assigned.


  • High school diploma or OND
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately.
  • Proficient in relevant computer applications
  • 1 - 2 years of experience in a call center environment
  • Knowledge of customer service practices and principles


How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail


Application Deadline  9th May, 2021.


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