Call Centre Agent at The Workplace Centre Limited


Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
17 days ago

Additional Details

Job ID
198

Job Description

Job Title: Call Centre Agent

Key Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Up sell products and services
  • Complete call logs and reports
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Other duties as assigned.

Requirements

  • High school diploma or OND
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately.
  • Proficient in relevant computer applications
  • 1 - 2 years of experience in a call center environment
  • Knowledge of customer service practices and principles

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

 

Application Deadline  9th May, 2021.

Location

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