Online Sales Representative at Monmartt


Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
29 days ago

Additional Details

Job ID
429

Job Description

Job Title: Online Sales Representative

Location: Lagos

Job Description

  • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Candidates should possess B.Sc. Degree in Mass Communication or any related discipline.
  • Must have relevant industry experience working with customer support.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.

Application Closing Date
29th June, 2021.

Method of Application
Interested and qualified candidates should kindly send CV to: [email protected] with the Job Title as the subject of the e-mail.

Note: Only shortlisted candidates will be contacted.

Location

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